PWD not repairing road for 8 months despite complaints — RTI strategy?
Our colony road has 14 potholes, complaint to PWD via Sampark portal pending since October 2025. Can I use RTI to push for repair? What's the best framing?
Know the practical answer?
Share the record to ask for, the authority to approach, or the next appeal step.
Discussion
3 repliesExcellent use of RTI here. Ask process questions, not 'when will you repair' — process questions are harder to refuse and create paper trail.
Ask PWD for: 1. Copy of the complaint registered (with date stamp) 2. Action-taken note + officer responsible 3. Repair work order issued, if any 4. Annual road maintenance budget allocated for your colony zone vs amount spent 5. Last inspection report
Template: https://righttoinformation.wiki/rti-for-road-repair-pwd Municipal/PWD complaint stacking guide: https://righttoinformation.wiki/civic-rti-toolkit
Question #4 is the dynamite — most zones have huge under-utilisation, which is great press if you want to escalate. Chapter 10 of The RTI Playbook walks through 3 case studies just like this.
Adding — pothole compensation has legal teeth now. Supreme Court in S. Rajaseekaran case said poor road maintenance is actionable. Worth attaching photographs with date-stamp to your RTI.
Did exactly this in Hyderabad last year. The 'budget vs spent' answer came back showing 60% under-spend. Within 3 weeks of filing First Appeal, our road was resurfaced. Public pressure works.