India's Citizen Problem Solving Network
What problem are you facing?
Account frozen, pension stuck, challan wrong, RTI rejected? Get the exact steps to fix it — in plain language, backed by the law.
13 problems covered · Browse all
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Frozen accounts, blocked funds, KYC freezes, failed transactions and bank complaints.
Pension not credited, EPF withdrawal stuck, EPS and family pension problems.
Passport, Aadhaar, PAN, certificates — delays, rejections and corrections.
Getting an FIR registered, complaints against inaction, and your rights at the police station.
RTI applications rejected or ignored, first and second appeals, and PIO problems.
Wrong traffic challans, licence and RC problems, and how to contest them.
Mutation pending, records not updated, and revenue-department delays.
Scholarships, pensions and scheme benefits that are pending or rejected.
Rejected insurance claims, deficient services and consumer complaints.
Common problems right now
All problemsMy bank account is frozen — what do I do?
Urgent — act nowA frozen account is unfrozen by fixing the exact reason behind it — usually incomplete KYC, a suspicious-transaction hold, or a police/court lien — then escalating in writing to the bank and, after 30 days, to the RBI Ombudsman.
Read the stepsPolice won't register my FIR — what are my options?
Urgent — act nowIf the police refuse to register your FIR for a cognizable offence, you can send your complaint in writing to the Superintendent of Police, and if still ignored, file a complaint before the Magistrate under Section 175(3) BNSS (earlier 156(3) CrPC).
Read the stepsMy EPF (PF) withdrawal is stuck — how do I get my money?
Time-sensitiveA stuck EPF claim is almost always cleared by fixing your UAN KYC seeding (Aadhaar, PAN and bank verified), getting the employer to approve the claim, then escalating through EPFiGMS and the Regional PF Commissioner if it is still pending.
Read the stepsMy insurance claim was rejected — how do I fight it?
Time-sensitiveIf your insurance claim is rejected, get the written repudiation letter and policy wording, complain to the insurer's Grievance Redressal Officer, then escalate to IRDAI's Bima Bharosa portal and, if still unresolved, to the free Insurance Ombudsman.
Read the stepsMy passport is stuck on police verification — what do I do?
Time-sensitiveA passport stuck at police verification is usually unblocked by following up directly with the assigned police station's passport cell, then escalating to the Regional Passport Office and raising a grievance on CPGRAMS if the report is not submitted on time.
Read the stepsMy RTI application was rejected — how do I challenge it?
Time-sensitiveA rejected RTI is challenged by checking whether the refusal cites a valid Section 8 or 9 exemption with reasons, then filing a First Appeal within 30 days under Section 19(1) and, if needed, a Second Appeal to the Information Commission within 90 days under Section 19(3).
Read the steps