My Aadhaar update keeps getting rejected — how do I fix it?
An Aadhaar update is almost always rejected because the proof document is not on UIDAI's valid-documents list or the scan is unclear, so checking the rejection reason and resubmitting with a valid document usually fixes it.
Anyone whose Aadhaar name, address, date of birth, mobile or other update request is repeatedly rejected.
A situation like yours
Farhan tried to update his address on Aadhaar twice through the myAadhaar portal, and both times it was rejected. When he checked the update status with his URN, the reason was that the rent agreement he uploaded was not on UIDAI's accepted Proof of Address list.
He picked a valid document — a recent electricity bill in his name — from the UIDAI list, re-scanned it clearly, and re-submitted. For a name spelling fix he visited an Aadhaar Seva Kendra to redo his biometrics.
Representative example based on common cases — not a specific individual.
How to resolve it
- 1
Check the exact rejection reason
myAadhaar Portal (self-service)OnlineAllow ~2 daysLog in to myAadhaar (myaadhaar.uidai.gov.in) and use your URN (Update Request Number) or SRN to view the update status. The status shows why it was rejected — usually 'document not valid', 'document and details mismatch', or 'poor image quality'. Fix the exact reason shown rather than guessing.
- 2
Resubmit with a valid UIDAI-listed document
myAadhaar Portal (self-service)OnlineAllow ~3 daysUse a document that is on UIDAI's official valid-documents list for Proof of Identity / Proof of Address. Make sure the name and details exactly match what you are submitting, scan it in good light and full frame (no cropping or glare), and re-submit through myAadhaar.
- 3
Visit an Aadhaar Seva Kendra for biometric/demographic fixes
Aadhaar Seva Kendra / Enrolment CentreIn person / by postAllow ~7 daysSome changes — like a name spelling, date of birth, gender or biometrics — are best done in person at an Aadhaar Seva Kendra or enrolment centre. Carry the original valid documents. Book a slot on the UIDAI portal where available and keep the acknowledgement slip with the URN.
- 4
Raise a grievance via 1947 or the UIDAI help portal
UIDAI Contact Centre (1947) / Grievance PortalBy phoneAllow ~15 daysIf a valid document is still wrongly rejected, lodge a grievance through the toll-free 1947 helpline or the UIDAI grievance / help portal. Quote your URN, the rejection reason, and the document you used. You get a complaint reference to track.
- 5
Escalate to the UIDAI Regional Office or use RTI
Public Information Officer, UIDAI Regional OfficeFile an RTIAllow ~30 daysAI RTI DraftIf the grievance is not resolved, escalate to the UIDAI Regional Office, or file an RTI with the UIDAI PIO asking the reason for rejection and the file status — UIDAI is a public authority under the RTI Act. Use the RTI draft tool to frame the questions.
Your legal rights
The Aadhaar (Targeted Delivery of Financial and Other Subsidies, Benefits and Services) Act, 2016
Aadhaar enrolment, updates and the list of acceptable proof documents are governed by UIDAI under the Aadhaar Act and its regulations; you have a right to update your details with valid proof.
Source: India Code (Government of India) ↗UIDAI list of supporting documents for Aadhaar enrolment and update
UIDAI publishes the official list of valid documents accepted as Proof of Identity and Proof of Address for Aadhaar enrolment and updates; using a listed document avoids rejection.
Source: Unique Identification Authority of India (UIDAI) ↗Tools that help
Common questions
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